Terms&Conditions

Read our terms and conditions to understand the service which The Luxury Consignment offers.

What these terms cover. These are the terms and conditions on which we agree to sell products to you.
1.1 What do these terms cover? These are the terms and conditions on which we agree to sell products to you.
1.2 Why should you read them? Please read these terms carefully before placing your order. These terms tell you who we are and how we work.

2. Information about us and how to contact us
2.1 who we are - we are The Luxury Consignment Ltd. A company registered in Nigeria. Our company registration number is [xyz]. And our registered office is [xyz].
2.2 how to contact us - You can contact us by writing to us at shop@theluxuryconsignment.co.
2.3 how we may contact you - if we have to contact you, we will do so by telephone or by writing to you at the email address you provided to us in your order.

4. Your order
4.1 If we cannot accept your order - If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources that we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product, because you have failed to provide us with the evidentiary documentation requested to verify your identity and the legitimacy of your order, or because we are unable to meet a delivery deadline you have specified.
4.2 Order number - We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.


5. Products
5.1 products may vary slightly from their pictures - the images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
6. Your rights to make changes
6.1 If you wish to make a change to the product you have ordered, please contact us; we will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply, or anything else that would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.

7. Providing the products
7.1 delivery costs - the costs of delivery will be displayed to you on our website.
7.2 when we will provide the products - During the order process, we will let you know when we will provide the products to you, but in any case, we will deliver them to you as soon as reasonably possible, and in any event, within 30 days after the day on which we accept your order.
7.3 we are not responsible for delays outside our control - if our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know, and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.4 WHEN YOU BECOME RESPONSIBLE FOR THE GOODS - a product will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier or an organised by you collect it from us.
7.5 WHEN YOU OWN GOODS - you own a product once we have received payment in full.

8. YOUR RIGHTS TO CANCEL THE CONTRACT
8.1 ALL SALES ARE FINAL -items marketed on our website are sold through our platform on behalf of individual private sellers, and TLC Ltd merely acts as an online marketplace on behalf of private sellers and private buyers. We note that at all material times, the legal title to the items sold through our website remains with the individual private sellers until the sale. Conversely, all sales are final, and TLC Ltd cannot accept any returns, refunds, or exchanges for items bought through our website.
8.2 YOU CAN CANCEL YOUR CONTRACT WITH US - you can cancel your contract with us in accordance with the provisions outlined below.
8.3 If what you have bought is faulty or misdescribed, you may have a right to cancel the contract.
8.4 Returning products after ending the contract - If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us.
8.5 When we will pay the costs of return - We will pay the costs of return if the products are faulty or misdescribed.
8.5 How we will refund you - We will refund you the price you paid for the products, including delivery costs, by the method you used for payment. however, we may make deductions from the price, as described below.
8.6 When your refund will be made - We will make any refunds due to you as soon as possible.

9. OUR RIGHTS TO END THE CONTRACT
9.1 We may end the contract if you break it. we may end the contract for a product at any time by writing to you if: (a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, identification and order verification documents; or (b) we identify reasons due to which we would be unable to fulfil the order.

10. PRICE AND PAYMENT
10.1 Where to find the price for the product - the price of the product will be indicated on the order pages when you place your order. We use our best efforts to ensure that the price of the product advised to you is correct.

11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
(a) We are responsible to you for foreseeable loss and damage caused by us - if we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
(b) Our total liability in respect of the product or any breach, whether in contract, tort (including negligence), breach of statutory duty or otherwise, including loss or damage during collection, storage or return, shall not, in any event, exceed the value of the relevant order.
(c) We are not liable for business losses - we only supply the products for domestic and private use. if you use the products for any commercial, business, or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.